IND Gurgaon - Bld 14 IT SEZ Unit 1, 5th, 6th and 17th Flr, India · hace 12 días
Preparar y mantener pronósticos semanales y mensuales de centros de contacto, mejorar los modelos de pronóstico y comunicar a los interesados los cambios y riesgos de las previsiones.
Job Title: Analyst Forecasting/Data Scientist Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Prepare and maintain weekly and monthly forecasts. Perform trend analysis and variance analysis. Improve forecasting methodologies and models. Build and test forecasting scenarios. Revise and validate forecasts based on stakeholder feedback. Ensure forecasting documentation is current and client ready. Use statistical and mathematical models to support forecasting. Work with large and complex attributes/drivers affecting forecast volumes. Interpret contact center data and operational metrics to improve planning accuracy. Support data-driven recommendations for business decisions. Collaborate with internal teams and clients on forecast assumptions and updates. Communicate forecast changes, risks, and recommendations clearly. Support planning discussions with actionable insights and sound judgment Desired Skills: Minimum 1+ years of experience in Workforce Management forecasting. Hands-on experience in forecasting for large-scale and complex business attributes. Strong skills in mathematical and statistical modeling. Working knowledge of R Studio or Python for analytics and forecasting. Good understanding of forecasting concepts, scenario modeling, and variance management. Good understanding of contact center metrics and workforce planning principles. Familiarity with WFM processes, forecasting cycles, and operational planning needs. Strong analytical thinking and problem-solving ability. Good business acumen. Strong communication, collaboration, and stakeholder management skills. Ability to make sound decisions based on data and business context. Certified in Forecasting from Supplier WFM University preferred/required, depending on hiring criteria. Educational Qualification – Graduation Disclaimer:-Neither Concentrix nor any authorized 3rd party who assists with our recruitment process, ever asks candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities. Location: IND Gurgaon - Bld 14 IT SEZ Unit 1, 5th, 6th and 17th Flr Language Requirements: Time Type: Full time2026-12-02 Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.
Publicada el 27 oct 2026
